In any organization workplace conflicts can appear, this is because we are humans, it doesn’t matter if we are workers, supervisors or leaders, there are bad days where people face tension situations that create these conflicts. The important point here is: how does your team resolve them? And how to avoid them for future references. 

Workplace conflicts can directly affect the performance of the workers, teams, and the company process in general. That is the main reason why it is important to resolve them and prevent future ones. Everybody related to the company must work to have a good work relationship with each other, it won’t be perfect, but it has to be at least cordial. Please keep reading to know more about these conflicts and how to proceed with them!

What are workplace conflicts?

Workplace conflicts are strong disagreements or differences of interests between workers. This is pretty normal when people spend so much time together in the same place. It’s not just typical of the workplace but also human nature. But it will never be a positive thing. It can decrease the morale of the workforce and productivity in general. 

Manage a workplace conflict is highly important; becoming a must for employees and managers. With a good result, the conflict can grow into a perfect opportunity to strengthen bonds, improve performances, and boost creativity among every department. Get to know the types of conflict inside organizations.

– Functional conflicts: these are the typical conflicts; without them, the organization can’t have a functional analysis system to find mistakes and produce constructive criticism around the work process and the environment. This conflict can benefit the company in general with improvements and incentives for their talents. 

– Dysfunctional conflicts: contrary to the conflict above, this type can negatively affect the company and its process. They must be resolved right away by the leader to protect productivity, besides eradicating any possible problem that can arise in the future. 

– Personal conflicts: this is only of the employee and their internal problems, plus dissatisfaction or motivation on the company. 

– Interpersonal conflicts: these are about workplace conflicts between two workers within the organization. The causes are different interests, bad communication, problems with the organization culture, personal relationships, or lack of values.

– Organizational conflicts: here is similar to the conflict above. Still, it happens between departments or work teams, but these can damage the development of the work activities and an optimal process. 

– Employee-boss conflicts: these arise when disagreements are showing with the rights and duties of employees. The key here is an open dialogue between leaders and talents to build a trust and respect relationship. 

Workplace conflicts: how to deal with them?

Every conflict can be controlled and resolved if leaders use the correct techniques and strategies, but the most important thing will be resolving them on time. In addition to that, every leader must know their employees, from their abilities to their weaknesses. The solutions must bring an improvement to the work environment and optimization for every process. Among the techniques and strategies we have the following:

– Analyze the problem: when the problem is detected, the analysis should start so that the solution will be faster. The leader, or the person in charge of finding the best solution, must understand that listen to all parties, to a correct evaluation, is the best procedure to know the root of the problem and its influence. 

– Dialogue: this is key in any conflict resolution process because, with good dialogue, the involved parties present their point of view within the conflict. This stage is where the leader and their teams must be consistent with everybody to a better understanding of the situation. Besides, good dialogue can create the perfect environment for a comfortable feeling that can last beyond the conflict and the solution.

– Consensus: creating objectives that help with the solution of the conflict is a great point; that way, everybody involved can agree to achieve those objectives. When every person has the same commitment to their colleagues and the company, conflict can be easily solved. 

– Boost capabilities: listening to every employee can help to generate a sense of comfort with new purposes for every employee, that can be appropriated to their skills and talents—that way, the company can produce a new goal involving an improvement in the process. 

– Involve all workers: every company must design a plan to create a day or weekend full of activities and dynamic, to boost the teamwork among the employees. That way, better interactions, and work relationships can start between the company employees, and conflicts will be eradicated. 

– Tracking: after detect and finding a solution for any conflict, it is recommended to put constant monitoring about it and the involved parts. Also, it’s good to evaluate the workers’ behavior and their general feeling within the work hours. That way, notice newer problems can be easier, and they can be attacked earlier. 

Workplace conflicts are common, but the success key is to learn how to handle them, to prevent obstacles in the company process, and bigger problems among the workforce. Stay in touch with more interesting articles about the work environment with 786 Magazine, don’t forget to follow us on our social media!

Learn to manage workplace conflicts.

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