Engagement is a word widely used in Marketing, but not everybody understands it. This is all about commitment, creating trust with the users or clients, getting them to participate beyond a purchase or a service. Nowadays, brands aim to create a great engagement to keep their followers happy and interested in their content. Keep reading to find out more about it!
What is engagement?
Easy is the commitment that can be created between the brand and the customers, audience, or followers that could be potential clients. This can be measured with the engagement rate, which indicates the degree of this commitment. The engagement rate can help to understand:
- The interactions and commitment of the users.
- The preferred content, and those that are the audience’s favorites.
- The best way to adapt the content around those preferences.
- The channels that show better interactions with the audience.
To calculate the engagement rate, it’s essential to know what channels are the most used by the brand. This is because each one of them will need different tools and strategies. But the basics are quite simple, take the users’ interactions with the publications in a given period, and divide them by the number of publications made during that time. Then take that result, divide it by the number of followers on that channel, and multiply the result by 100. However, each social media platform has its formula for that, so check out the most important:
|Social Media Platform||Formula|
|(No. likes + No. comments + No. shared in X period / No. of publications in that period) / No. of fans x 100|
|(No. likes + No. comments in X period / No. photos of that period) / No. of followers x 100|
|(No. mentions + No. RT in X period / No. Tweets in that period) / No. of followers x 100|
|(No. recommend + No. share + No. comments in X period / publications in that period) / No. of contacts x 100|
Why is engagement so important?
The engagement is critical to know how the relationship with the audience is going, and if the brand’s popularity is increasing. This can help create improvements to the brand or strategies in each platform; however, to get to this point, the brand must have a SWOT analysis to understand strengths and weaknesses fully. With that, the engagement can show significant results, plus it has some exciting benefits, like:
- Increasing conversion by offering content that would be what the audience wants.
- Reduce cost by studying the sales process that the users follow, improving it.
- Creating ambassadors among the audience that will promote the brand because of the content.
- Help to measure the health of the brand with the interactions created.
- Encourages users’ action. If they trust the brand, it will lead to a purchase, participation in the community, and tons of recommendations.
So, what is your brand waiting to jump into the engagement improvement? That way, the brand can grow exponentially, bringing more loyal customers. Keep in touch with 786 Magazine to read more exciting articles about actuality, marketing, technology, and more.
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